Terms and Conditions



The terms and conditions set out below shall be the basis of all Contracts of Hire with Event Hire Furniture.co.uk which shall be concluded by a Rental Agreement form by any person, persons or body corporate and the handing over of goods by Hire Event Furniture.co.uk / Tarren Production Ltd on the basis of such Rental Agreement.


In these terms and conditions Hire “The Company” means Hire Event Furniture.co.uk / Tarren Production Ltd whose principal place of business is 1-4 The Courtyard, Orchard Farm, Church Lane, Bentham, Cheltenham, GL50 4TZ. The hirer shall mean any person, persons or body corporate entering into a rental agreement with Event Furniture.co.uk / Tarren Production Ltd for the hire of goods and equipment. “Goods and equipment” referred to in “The terms and conditions” refer to those set out below and shall be the sole conditions of any contract with The Company subject to any addition or amendment which shall be in writing and ratified by a Director of The Company

The Period of Hire:

(a)  The period of hire shall commence with the hirer taking possession of the equipment (whether or not such receipt shall have been from The Company and shall terminate when equipment is returned. It is the responsibility of the hirer to obtain such receipt for the return of equipment which will represent sole evidence of the return of equipment to The Company.

(b)  Where equipment is delivered or collected by hirer, hirer’s assistant or agents such delivery or collection is at the hirer’s risk and expense and the hirer shall be liable for physical loss and damage and delay to the equipment from the time the equipment leaves The Company’s premises until it is returned to The Company’s premises whether or not the equipment is being delivered or collected by the Company or is in the custody of The Company, it’s directors, assistants or agents.


(a)  The hirer will satisfy himself on taking possession of all equipment that it is in good working order and in undamaged condition. The hirer’s signature on the rental agreement will be taken as conclusive evidence that such agreement has been satisfied. Any matters relating to the sub-standard condition or working of the equipment must be referred in writing to The Company and (if the rental is to proceed) a note endorsed on the Rental Agreement to be countersigned by The Company.

(b)  All equipment on hire remains the absolute property of The Company.

(c)  The hirer shall have no authority to transfer or otherwise part with possession of the equipment during the period of hire unless the express written consent of The Company is first obtained.

(d)  In the event that the hirer intends to take equipment out of the main land of England, Scotland or Wales or use the same for any abnormal or hazardous assignment then consent must first be obtained from The Companywho may at their sole discretion vary the terms of the rental.

Damage or Loss to Equipment Hired:

(a)  It shall be the absolute responsibility of the hirer to ensure the safe keeping of equipment and the hirer will indemnify The Company in respect of any loss or damage howsoever caused whilst in the hirer’s possession.

(b)  All damage or loss will be notified to The Company in writing immediately (or as soon as practicable) following which the goods must be returned to The Company for repair or replacement should repair be uneconomic. The hirer may carry out repairs to the damaged equipment with the express consent of The Company and shall otherwise make no attempt to examine diagnose repair or remove the outer casing of the equipment hired. – Items damaged on delivery need to be notified on the delivery note, or in writing within 12 hours of delivery followed up with photographic evidence.

(c)  In the event that furniture cannot be re-hired due to damage, a one-off payment will be negotiated to cover damages OR you will be billed for a full replacement. Whilst waiting for agreed payment to be made, you will also be billed a weekly hire fee for loss of earnings on a hire of the furniture in question.

(d) In the event of lost or damaged equipment/furniture. The hire period will, without reference to the hirer, extend on a weekly basis until a full reimbursement of the cost of replacement has been made – even if the period extends beyond that of the original rental agreement.


(a)  The Company shall not be liable under any circumstances whatsoever for losses incurred by the hirer due to faulty or non-functioning equipment during the period of hire. The Company will however take all steps to ensure that faulty equipment is replaced as soon as possible with either the same or similar equipment.

(b)  The hirer will indemnify The Company at all times fully against any liabilities, demands, actions, claims or proceedings arising from or in connection with the equipment hired.

(c)  In the event that the hirer shall create, use with or in conjunction to any equipment hired any unique or original material or matter The Company shall have no liability whatsoever in respect of the loss, damage or imperfection of any such material and the hirer will be fully indemnify The Company in respect of any such claims by a third party.

(d) Where an agreed time has been made for delivery or collection a standing charge of £75 per hours of part thereof will be charged if a driver or a vehicle from any of our haulage companies are kept waiting.

Rental Fees:

(a)  During the Rental agreement the hirer will pay the rental fee as specified in the Rental Agreement plus V.A.T. In the event of the Rental Agreement specifying a daily rate then such rate will be charged to the end of the day on which the equipment is returned.

(b The Company reserve the right to charge a cancellation fee not exceeding the full rental charge under the Rental Agreement.

If you need to cancel or amend your quote: (for whatever reason, including force majeure, act of god, illness, government enforcement).

Cancellation or amendment deduction received more than 30 days before the event:

40% non-refundable deposit will not be returned to the client.  

Cancellation or amendment deduction requests received 30 – 7days before the event:

60% of the total invoice value is payable – an additional 20% on top of the non-refundable deposit.

Cancellation or amendment deduction requests received less than 7 days before delivery:

100% of the invoice value is payable and will not be returned.

If you need to postpone or reschedule:

If you need to change the date of your hire this will be done at no cost and any deposit paid will be carried over to the new date. (Subject to stock availability). Applicable for dates within 10 calendar months of the original date. Anything past the period of 12 months will not be considered and the deposit will be lost.

If custom furniture has been made for your event:

If additional or custom furniture has been built, then 100% is payable on order and will not be refunded due to the cancellation.

(c)  All fees under the Rental Agreement will be discharged at the time of the hirer returning the equipment or with the specific consent of The Company up to fourteen days after the date of any invoice subsequently issued.

(d)  The Company reserve the right to determine the contract and recover any equipment hired in the event of bankruptcy, insolvency or liquidation of the hirer.

(e)  Where the hirer is a body of corporate registered in the United Kingdom, The Company may in their sole discretion require a surety to the Rental Agreement. The surety hereby agrees to indemnify The Company in respect of all sums due under the Contract of Hire in the event of partial or total default by the Hirer Company.


(a)  40% non-refundable deposit will be required to secure/reserve the stock for your hire period. All furniture hire invoices (the remaining 60%) will need to be paid in full 7 days prior to delivery date to guarantee arrival to the delivery location.

(b)  The Company reserve the right to add to any overdue balance at the due date an additional sum calculated by reference to 3% per annum above clearing bank base rate for the time being on any outstanding balance accruing on a daily basis.

(c)  Where an order made by customers is accepted by The Company and a deposit is paid over by the customer and such sum is agreed between the parties, The Company reserve the right to retain the full amount of the deposit to set against any costs they incur in fulfilling the customer’s order.

(d) Payment via credit card may attract an additional charge.

(e) All debts are factored to a debt recovery firm, this may attract interest and charges. All debts are factored on the 31st day after the invoice date.


Any complaints must be received in writing withing 3 days of the start of your hire.   

Deliveries & Collections:

All deliveries will be scheduled according to delivery windows. You submit your preference during the booking/quoting stage with our admin team.

Window timings are specified below:

                        AM – 8.30am – 12.30pm
                       PM – 1pm – 5pm

We are unable to offer specific arrival and collection times. If you require delivery outside of these hours and outside of Monday to Friday, this will incur additional charges.



As of 1st July 2023